Refund Policy

Eligibility for Refunds

Refunds are issued under the following circumstances:

• Defective/Damaged Products at the time of delivery (received in faulty condition)
• Wrong Item Delivered (mismatched model, color, or product)
• Out-of-stock or discontinued items after payment

*Change of mind or customer misuse does not qualify for a refund unless approved under special cases with deductions.

1. Refunds Due to Unavailability

• A full refund will only be issued if a replacement unit (of the same size/model) is no longer available
• In the unlikely event that any items you have ordered from us are damaged or defective, or if the item delivered is different from what you had ordered will only be accepted for Refund and will be arranged the courier free of charge
• Delivery charges incurred by the customer for the return of the item will not be refunded

2. Refund Request Window

• Defective/Damaged Items: Must be reported within 48 hours of delivery
• Wrong Item Delivered: Must be reported within 3 days
• Cancellation (Pre-shipment): Refund is processed within 3 days of request
• Cancellation (Post-shipment): Refund is issued after the item is returned and inspected

3. Refund Processing Timeline

• All eligible refunds will be processed within 07 to 14 working days (From the date of notified)
• You will receive a refund confirmation via email once the refund process is completed
• Refunds to credit cards or bank accounts may take additional time depending on the customer's bank processing time. Click2buy.lk will not be liable for such delays

4. Change of Mind Policy

• In the case of a change of mind, customers are entitled to a credit note only for the value of their purchase
• No cash/credit card refunds will be issued for change of mind purchases

5. Air Conditioner Capacity Issues

If an AC unit with lower capacity than required is purchased, the customer can:

• Request a credit note for the amount paid, OR
• Upgrade to a unit with higher capacity (price difference to be paid by the customer)

No refunds will be issued in such cases.

Customers are advised to use our BTU Calculator for accurate sizing or contact our support team at 011 2 46 46 46 for guidance before purchase.

6. Warranty Limitation

The total warranty and comprehensive warranty will not apply if the customer purchases an under-capacity air conditioner, based on site conditions.

7. Manufacturing or Material Defects

All claims for repairs or returns due to manufacturing/material defects must be:

• Reported within 3 days from the date of purchase
• Returned within the warranty period to be eligible for repair/replacement/refund
• If the Repair is beyond economical, we can replace the unit with same condition & same capacity unit

8. Non-Refundable Conditions

• Products returned without original packaging, manuals, or accessories
• Products showing signs of misuse, damage, or unauthorized repairs
• Products returned after the eligible return/refund window

9. How to Request a Refund

Refund requested by customer or internal team via email, hotline. Provide the following details:

• Description of the issue
• Clear photos or videos showing the defect or damage