Terms and Conditions
Last updated: January 2025
Welcome to Click2Buy. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using Click2Buy, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By creating an account, placing an order, or using any part of our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and other policies referenced herein. If you do not agree with any part of these terms, you must not use our services.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information during registration
- Maintain the security and confidentiality of your account credentials
- Not be prohibited from using our services under applicable law
3. Account Registration
When you create an account with Click2Buy, you agree to:
- Provide accurate, current, and complete information
- Update your information promptly if it changes
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized access or security breach
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or suspicious activity.
4. Products and Services
Product Information:
- We strive to display product information accurately, including descriptions, prices, and images
- Product images are for illustration purposes and actual products may vary slightly
- We do not warrant that product descriptions or other content is error-free
- We reserve the right to correct errors, inaccuracies, or omissions at any time
Pricing:
- All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated
- Prices are subject to change without notice
- The price charged will be the price displayed at the time of order placement
- Promotional offers are subject to specific terms and conditions
Availability:
- Product availability is subject to change without notice
- We reserve the right to limit quantities or discontinue products
- If a product becomes unavailable after you place an order, we will notify you
5. Orders and Payment
Order Placement:
- Placing an order constitutes an offer to purchase products
- We reserve the right to accept or decline any order
- Order confirmation does not guarantee product availability
- We may require additional verification before processing certain orders
Payment Methods:
- We accept credit cards, debit cards, bank transfers, and cash on delivery
- Payment must be received before order shipment (except cash on delivery)
- You represent that you have the right to use any payment method provided
- All payments are processed securely through authorized payment gateways
Order Cancellation:
- You may cancel orders before shipment without penalty
- We reserve the right to cancel orders due to product unavailability, pricing errors, or fraud concerns
- Canceled orders will be refunded according to our Refund Policy
6. Shipping and Delivery
Delivery Areas: We deliver island-wide across Sri Lanka. Delivery times and charges may vary based on location.
Delivery Timeframes: Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to unforeseen circumstances.
Shipping Costs: Shipping charges are calculated based on product weight, dimensions, and delivery location.
Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier.
7. Returns, Refunds, and Replacements
Please refer to our separate Refund Policy and Replacement Policy for detailed information about returns, refunds, and product replacements. These policies are incorporated into these Terms by reference.
8. Warranties and Disclaimers
Product Warranties:
- Manufacturer warranties apply to applicable products
- Warranty claims should be made according to manufacturer guidelines
- We are not responsible for manufacturer warranty terms or fulfillment
Disclaimer of Warranties:
OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We do not warrant that our services will be uninterrupted, error-free, or secure. We make no warranties regarding the accuracy, reliability, or completeness of any content or information provided through our services.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim
- We are not liable for delays or failures due to circumstances beyond our reasonable control
10. Intellectual Property
All content on Click2Buy, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content without our written permission
- Use our trademarks, logos, or brand names without authorization
- Modify, create derivative works, or reverse engineer any part of our services
- Use automated systems to access or scrape our website
11. Prohibited Activities
You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit viruses, malware, or harmful code
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
- Impersonate any person or entity
- Engage in fraudulent activities or provide false information
- Harass, abuse, or harm other users
12. User Content and Reviews
If you submit reviews, comments, or other content to our website:
- You grant us a non-exclusive, royalty-free license to use, reproduce, and display your content
- You represent that you own or have rights to the content submitted
- Your content must not violate any laws or third-party rights
- We reserve the right to remove any content at our discretion
- We are not responsible for user-generated content
13. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
14. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk and subject to their terms and conditions.
15. Indemnification
You agree to indemnify, defend, and hold harmless Click2Buy, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit or transmit through our services
16. Termination
We may terminate or suspend your account and access to our services:
- For violation of these Terms
- For fraudulent or suspicious activity
- At our discretion, with or without notice
- Upon your request to close your account
Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
17. Dispute Resolution
Governing Law:
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.
Dispute Resolution Process:
- Contact our customer support team to attempt informal resolution
- If unresolved, disputes may be submitted to mediation
- Legal action must be brought in the courts of Colombo, Sri Lanka
18. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
19. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or technical failures.
20. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
21. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Replacement Policy, constitute the entire agreement between you and Click2Buy regarding your use of our services and supersede all prior agreements and understandings.
22. Contact Information
For questions about these Terms and Conditions, please contact us:
Click2Buy Legal Department
Email: [email protected]
Phone: 011 246 46 46
Address: No. 464/C, Pannipitiya Road, Pelawatta, Battaramulla, Sri Lanka
Operating Hours: Monday - Saturday, 8:00 AM - 5:00 PM
By using Click2Buy, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Click2Buy for your online shopping needs.