Click2buy.lk Replacement Policy

1. Eligibility for Replacement

Products are eligible for replacement only if:

• They arrive damaged, defective, or not as described (Must be notified within 48hrs)
• They develop a manufacturing fault (Must be notified within 48hrs)
• A wrong item or model was delivered (Must be notified within 24hrs)

2. Non-Eligible Conditions

Replacement requests will not be accepted if:

• The item is damaged due to misuse, mishandling, unauthorized repairs, or power fluctuations
• The item shows signs of wear and tear unrelated to manufacturing defects
• The request is made after 3 days from the delivery date
• The item is returned without its original packing accessories or proof of purchase

3. Replacement Process

• Contact customer service via hotline or email with order details
• Pack the item securely and hand over to courier or collection team
• Once your return is inspected and approved:
  • A replacement unit will be sent to the (hand over to courier) within 3–5 working days, subject to availability. (The company shall be solely liable to bear all courier or delivery service charges)
  • If the same model/variant is unavailable, a credit note or refund will be offered (refund as per our refund policy)
• Customers are advised to check product dimensions, capacity, and features before purchase