Return Policy

Eligibility for Returns

Return Policy for Electronic Items

• Returns are accepted within period from the date of delivery mentioned in below
• Item must be unused, in original packaging, with all accessories, manuals, and warranty cards
• A valid invoice or proof of purchase is required
• Items returned after the Return Period has lapsed will not be accepted
• Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages enroute to us. Items damaged en route will not be accepted
• Upon receiving a return request, click2buy.lk will require minimum 03-04 working days to process your request and obtain approval to issue a replacement unit

Non-Returnable Items

• Items that have been damaged due to customer misuse, mishandling or negligence
• Items without original packaging or missing components
• Products with activated warranties or tampered serial numbers
• Items with physical damage, water damage or unauthorized repair

Return Types

After 14 Days - Warranty Claims Only

• Issues occurring after the return window are treated as warranty claims
• Customers are directed to the nearest authorized service center
• Repairs or replacements follow manufacturer warranty terms

Return Process